Privacy Policy

This Privacy Policy explains how Arkwrox collects, uses, stores and protects personal information when you visit our website, contact us or use our services.

Arkwrox is committed to protecting your privacy and handling personal information responsibly in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy is provided to explain our approach to privacy and data protection. It may be updated from time to time to reflect changes to our website, business activities or legal requirements.

If you have any questions about how Arkwrox handles your personal information, please contact us at arkwrox@gmail.com

Arkwrox is a media production company specialising in photography, video production and creative content for the construction and property industries.

When you visit our website or contact us, we may collect limited personal information such as your name, company name, email address, telephone number and any information you provide within an enquiry.

We may also collect technical information about how you use our website, including your IP address, browser type, device type, pages visited and website usage information through cookies or analytics services.

We use personal information where necessary to:

• Respond to enquiries;

• Prepare quotations and proposals;

• Provide our photography, video and creative services;

• Manage client and business relationships;

• Arrange filming, photography and site visits;

• Process invoices and maintain business records;

• Improve and maintain our website;

• Understand how visitors use our website;

• Comply with legal and regulatory requirements.

We process personal information where we have a lawful basis to do so. This may include where processing is necessary to perform a contract, where we have a legitimate business interest, where we are required to comply with a legal obligation, or where you have provided your consent.

Arkwrox does not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business or deliver our services. This may include freelance photographers, videographers and editors, website hosting providers, cloud storage providers, accountants, professional advisers and IT service providers.

Where personal information is shared, we aim to limit this to the information reasonably required for the relevant purpose.

Information We Collect

Depending on how you interact with Arkwrox, we may collect:

• Your name;

• Company or organisation;

• Job title;

• Email address;

• Telephone number;

• Information contained within enquiries;

• Project information you choose to provide;

• Correspondence between you and Arkwrox;

• IP address;

• Browser and device information;

• Website usage and analytics information.

As part of our photography and video production services, we may also create photographs or video footage containing identifiable individuals. Where appropriate, this information will be handled in accordance with applicable UK data protection requirements.

How We Use Your Information

We may use your information to respond to enquiries, provide quotations, manage projects, deliver our services, communicate with clients, maintain financial records, improve our website and comply with legal requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly and understand how visitors use the website.

Strictly necessary cookies may be used without consent where permitted by law. Where we use non-essential cookies, such as analytics or marketing cookies, we will obtain consent where required.

Visitors should be given the ability to accept, reject or manage non-essential cookies through the website's cookie controls.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary.

General enquiries may normally be retained for up to [12 or 24 months].

Client, project, contractual and accounting information may be retained for longer where necessary to meet legal, contractual, tax or business requirements.

Your Rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you;

• Ask us to correct inaccurate information;

• Ask us to delete information in certain circumstances;

• Restrict how your information is processed;

• Object to certain types of processing;

• Withdraw consent where we rely on consent;

• Object to your information being used for direct marketing.

To exercise your rights, please contact [insert Arkwrox email address].

Keeping Your Information Secure

Arkwrox takes reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

This may include password-protected systems, controlled access to project information, secure cloud storage and appropriate website and IT security measures.

Third-Party Websites

Our website may contain links or embedded content from third-party websites and platforms.

Arkwrox is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

Complaints

If you have concerns about how Arkwrox uses your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Contact

For questions about this Privacy Policy or how Arkwrox handles personal information, please contact:

Arkwrox
Email:arkworx@gmail.com